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Terms and Conditions

1. General

a. Monkee Genes is a trademark of Wilson Imports Ltd.

Wilson Imports Ltd. is a registered company in England, company number: SC153737.

Our registered address is:

WILSON IMPORTS LTD.

WILSON BUSINESS PARK

1 QUEEN ELIZABETH DRIVE

GLASGOW

G52 4NQ


The Monkee Genes offices are based in Derbyshire:

MOLYNEUX BUSINESS PARK,

WHITWORTH ROAD,

DARLEY DALE,

DERBYSHIRE,

DE4 2HJ

b. Wilson Imports Ltd controls and operates this website from its offices in the UK. The laws of England and Wales govern claims relating to, including the use of this site and material contained.

c. If you choose to access this site from another country, you do so on your own initiative and are responsible for compliance with applicable local laws.

2. Orders

Items listed on this website (monkeegenes.com) are listed as an invitation to treat and not as a confirmed offer of sale.

a. Whilst every effort has been made to ensure that product details, prices and availability are accurate, mistakes may occur.

In the event that Wilson Imports Ltd. are unable to fulfill any order, the customer will be contacted and a refund issued.

This includes the unlikely event of a human error mis-price, we reserve the right to cancel orders at our discretion.

b. The items listed on this site are held in stock and delivered to you directly from our warehouse at our registered address.

3. Delivery

All items going to mainland UK addresses will be despatched via UK Mail Couriers on a 24 hour service.

Your tracking number will be emailed to you by both us and the couriers once the item has been collected from our warehouse.

A signature will be required upon receipt.

All items going to Offshore UK addresses will be sent via Royal Mail 1st Class Recorded, and should be with you with 3 days.

Your tracking number will be emailed to you once the package has left our warehouse. A signature will be required upon receipt.

All items going to European addresses will be sent via Royal Mail International Signed For, and should be with you in 6-14 days.

Your tracking number will be emailed to you once the package has left our warehouse. A signature will be required upon receipt.

All items going to Rest of the World addresses will be sent via Royal Mail International Signed For, and should be with you in 6-21 days.

Your tracking number will be emailed to you once the package has left our warehouse.

A signature will be required upon receipt.

Our charge for UK parcels is £5 flat fee.

Our charge for European parcels is £10 for one pair, £15 for two pairs, £20 for three pairs, £25 for four pairs, £28 for five pairs, £35 for six pairs, £40 for seven or more. Each pair of jeans weighs roughly 0.5KG.

Our charge for rest of the world parcels is £15 for one pair, £20 for two pairs, £25 for three pairs, £30 for four pairs, £33 for five pairs, £40 for six pairs, £45 for seven or more. Each pair of jeans weighs roughly 0.5KG.

The estimated delivery time of any item will be detailed to you within checkout. This is an estimate, and can take longer or less time.

Where multiple items are ordered at the same time, these items will be dispatched together.

Orders not from mainland UK weighing over 2 Kilograms will be sent in two or more parcels.

You will be notified of this and sent two (or more) separate tracking numbers.

If an item cannot be delivered because it is too large to post and/or there is no one present at the address to supply a signature for it, the onus is on the customer to arrange re-delivery or collection in line with your courier service.

If an item cannot be re-delivered or collected from Royal Mail or UK Mail it will be returned to Wilson Imports Ltd. In this event the customer will be contacted and given the opportunity of a re-delivery or a full refund.

4. Payment and Refunds

Payment is handled through PayPal Secure online payments or SagePay secure payments.

Wilson Imports Ltd. do not store any customer credit card information in any form. We do not store or share financial information with third parties.

Payment is taken when an order is placed by a customer and payment through that order is made through the PayPal or SagePay online payment portal.

If a full or partial refund is necessary it will be made to the payment method used to place the initial order.

Whilst Wilson Imports Ltd. will make every effort to initiate any refund in a timely fashion, depending on the payment method used refunds can take up to five working days to appear in your account.

5. Copyrights

All content included on this site such as text, graphics, logos, buttons, images, photographs, audio and video clips, digital downloads and software are all owned by Wilson Imports Ltd. or are used with the express permission of the owner and are protected by international copyright laws.

6. User Information and Security

All appropriate action has been taken to ensure the security of your personal information including encryption of data, firewalls and secure socket layers (SSL certification).

Your data is only stored if you check the account creation box. We will only use this data to contact you about your orders and let you know about news and offers we feel may be of interest to you. If you do not want to be added to our mailing list please do not check the add to mailing list box when you check out. You can remove yourself from the mailing list simply if you receive an unwanted message.

For any queries related to the newsletter please contact us on matt@monkeegenes.com.

All your data and personal information is collected with accordance to local law and is never passed on or sold to third parties.

If you require any clarification or would like to ask any questions about these terms or any other matter then please email us at matt@monkeegenes.com