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Returns

At Monkee Genes we believe your new jeans will fit you perfectly, but we do offer a full returns policy for your peace of mind.

If for whatever reason you need to return the jeans please send them back to us at the following address:

MONKEE GENES RETURNS - WILSON IMPORTS LTD.
WILSON BUSINESS PARK,
1 QUEEN ELIZABETH AVENUE,
HILLINGTON,
GLASGOW,
G52 4NQ.

You will receive a returns note with your order, please ifill it out and return to the above address. If you misplace or do not receive one, please include a cover note with your return stating the following:

Your full name (and) or the name you ordered with.

You order number, and your invoice number (found on your despatch note).

We do offer exchanges. Please fill out your returns sheet will the information we will need to send you your alternative item. If we are out of stock of the requested item we will refund you.

Please try to return the jeans to us within 21 days of invoice date (email us if you need a longer period).

Original postage costs are not refunded. Customers are accountable for all return postage costs. We recommend a recorded or signed for delivery service so the parcel is insured and trackable as goods are the customer’s responsibility until they arrive back to us.

Please allow up to 10 days after we receive your return for the refund to be processed. The refund should show back in your account a few days after it has been processed.

All refunds will be credited back to the payment method originally used to make the order.

Any queries or questions with regards to your return please email matt@monkeegenes.com.


Condition of jeans

We can only accept returns of Monkee Genes when they are in perfect, as we sent them to you condition. This means:

All labels are still attached (back pocket rider and hang tag).

There are no signs of wear at all, including but not limited to crinkled knees or grazed hems (or cinema tickets in the pockets!).

They are unwashed.

They are unmarked.

The jeans must be clean- no hair, smell, no pet hair etc.

Placed back in their original bag.

Failure to follow the above guidelines gives us the option to refuse the refund and return the goods to you.

Faulty goods:

A refund for a returned faulty item is not guaranteed. If you believe your item to be faulty, please follow the above returns procedure but add to your covering note details of the defect. If we deem the jeans faulty we will refund your postage costs. If we believe the fault to have been caused by unfair wear and tear or improper use, we reserve our right to refuse the refund. In this case we will return the goods back to you.

PRIVACY AND COOKIE POLICY

Your Privacy

Wilson Imports Ltd (Monkee Genes) and this website collect three types of information from you.

1) Information connected with your email address and a user account you set up which you have entered into a form on this website (for example when reviewing a product or signing up for our newsletter).

2) Information connected with your email address and consisting of personal information about you which you have entered into an online form on this website (for example your name or postal address).

3) Information which cannot be linked to you as an individual such as the pages you visit or the search terms you have entered.

Any information stored will be done so on our secure servers hosted by our internet hosting providers UK2 Ltd. This information will be stored in an encrypted form which only Wilson Imports Ltd. (Monkee Genes) employees are able to access. Your information will not be shared with any third party for the purposes of marketing or consumer research.

Where Wilson Imports Ltd (Monkee Genes) (and in line with industry standards) feel it necessary, any information collected will be done so through a secure socket layer encryption layer.

This includes any personal information such as your name, address or phone number (conforming to type 2 outlined above).

We do not store payment details such as bank account details or credit card information. All payments are taken through our payment partners Sage Pay and PayPal’s secure online payment portal and only Sage Pay and PayPal hold payment information such as bank account details and credit card information. For more details on Sage Pay or PayPal and their methods of security and encryption please visit there sites at SagePay.com or PayPal.com.

The third type of information, that which is not connected to your name or email address, is stored automatically.

This includes information like your public ip address and the browser software you are using to access the site.

Further information may be collected by technology known as Cookies. For more information please see our Cookie Policy below.

If you would like Wilson Imports Ltd. (Monkee Genes) to remove any of your personal information from their records they will happily do so and in the event of a completed contract, will retain only information they are legally obliged to.

Cookie Policy

A Cookie is a small information file that is sent to your computer. The cookies used on this site fall into two different categories.

1) Those strictly necessary for the operation of the website to provide the services you have asked for such as placing an item in your shopping basket.

2) Performance Related Cookies.

Performance related cookies collect information about how you use the site for example how you found the site and which pages you visited whilst using the site. This information is collected by Google Analytics and is done so anonymously. This means that there is no link between your personal details (email address, name, postal address etc.) and the information collected by Google on our behalf.

Any questions please call our customer services line on +44(0)1629828254