Shipping & Returns
|Region||Courier||Delivery Window||Delivery Cost|
|Mainland UK||ParcelForce UK||2-5 Working Days||£5|
|Northern Ireland, Offshore UK & Scottish Highlands||DHL||2-5 Working Days||£5|
|Europe||DHL||3-6 Working Days||Calculated by weight at checkout|
|Rest of the World||DHL||3-14 Working Days||Calculated by weight at checkout|
Please don't get in touch regarding missing parcels until the above time period has passed.
You can check your order history on your account for your shipping status at any time.
Our returns address:
All products returned must be returned in original unused condition, without any tags removed.Products returned damaged, worn or altered will not be accepted and may be sent back to the customer.You can return your goods to us using our new reusable delivery bags.
All charges related to return postage costs are the customers responsibility and are non-refundable.
We send your product using a trackable, reliable courier and we would highly recommend that you return your goods using a recorded or signed for delivery service, We cannotrefund/exchange items that are lost in transit back to us.
In the occasion that the goods are deemed faulty, we will cover the postage costs of a return or refund, provided there is proof of postage receipt and this has been agreed prior to returning.
Return shipping costs for exchanged items is free for Mainland UK customers.
For our overseas customers, if a product is needed to be exchanged, a new order can be placed for the correct item and a simple return of the previous item can be conducted within the return time frame.
Please allow up to 10 working days after the return has arrived at our warehouse for your refund/exchange to be processed. Monkee Genes reserves the right to refuse any returns/exchanges at any time.