F.A.Q

Thank you for visiting Monkee Genes own web site and shop!
If you have any questions, hopefully this page will help. If not please shoot an email off to customerservice@monkeegenes.com or give us a call on +44(0)1629828254.
1) What is the difference between a super skinny and a skinny? 
Please visit our fit guide pages for more specific information about our fits.
2) What is the difference between a chino fit and a slim fit? 
Our chino fit is more wider at the thighs and narrow at the calves. The slim fit has a secure mid rise and straight legs, slightly wider than the classic skinny.
3) What is the difference between Organic Denim and Organic Flex Denim? 
Organic Flex is our premium stretch denim - it offers superb colour retention, comfort and unrivaled stretch.
4) What is an Eco Wash? 
Our Eco Wash collection was created by using new methods that use up to 80% less water than traditional methods.
5) What size should I get? 
Please consult our fit guide.
6) How long will my order take?
Postage for mainland UK is via a courier service, and will usually be despatched (at the latest) next working day on a 24 hours service. So in most cases your new jeans will be with you 2-5 working days. Your order history will display it's status. We do not despatch on Saturdays or Sundays.
If you are in Northern Ireland, offshore UK or the highlands your order will take a little longer so please add two days to the above estimates.

Overseas orders are shipped via ParcelForce UK and usually take between 3 and 14 working days depending on your location.
7) How do I return / exchange an item? 
You will receive a returns sheet with every order detailing how to do this. We do offer exchanges, but only to UK customers. All returns from overseas will be refunded.
8) Can I get my order tomorrow? 
We are a small company and currently do not have the resources to offer express despatch services. However in some cases we may be able to make it happen for you - call us on +44(0)1629828254 if you need an urgent despatch.
9) What does R and L stand for? 
R stands for regular, L stands for long. This is referring to the leg length of the product - please see the products description for actual leg measurements.
10) How much does shipping cost? 
Shipping is set at a flat rate of £5 per consignment for UK. European and Worldwide customers will be calculated by weight and cost is shown at checkout.
11) Will you be restocking flares / kids / low rise jeans?
If you would like to see the return of anything from Monkee Genes back catalogue please email customerservice@monkeegenes.com and we will pass this on to the design team.
12) You don’t make my size, can I make a special order? 
Sorry, but this is something we cannot do.
13) What is the fabric composition of the jeans? 
It varies: please check each individual product page for this information. If it’s not there, please email customerservice@monkeegenes.com
14) What is the waistband patch made of? 
As standard, all Monkee Genes ship with a vegan friendly patch. No leather is used. It is proudly made of coated recycled card.
15) How are payments handled? 
You can pay via PayPal or card. Card payments are handled by Shopify Payments.
16) Where is Monkee Genes based? 
Our design, customer service, marketing and warehousing teams are all based in Glasgow.
Any further questions please email customerservice@monkeegenes.com